On-site Letting Agent Clients Only

Information for Clifton Waters Luxury Apartments Rental Clients ONLY*

* This information is NOT intended for any tenants of any outside letting agents.

Useful Arrival Information

Pedestrian gate

Your front door key also opens the pedestrian gate to the complex. To open the gate without a key from within the complex, BEFORE pulling the gate open press the button to the right of the gate. The gate is accessible by a key code contained in your welcome letter.

Vehicular gate

When inside the complex the gate will operate through pressure sensing pads in the ground in front of it, or you can use the remote control you have been given. From outside the complex the remote control must be used. The gate cannot be operated manually.

If the gate will not open when the remote control is used, please check that your remote is working (a small light on the top of the remote should come on when you press it), if your remote works and the gate still won’t open, please contact us (contact outside normal office hours is OK).

Each unit is issued with one remote free of charge at the beginning of the tenancy, if you would like additional remotes they can be purchased from us at a cost of $65 each, we will refund $55 when the additional remote(s) are returned at the end of the tenancy, this covers wear and tear.

Taxis

When booking taxis for pick up from Clifton Waters please give them your unit number and contact phone number so that if you are not waiting for them when they arrive they can contact you from the gate.

What to do if you have locked yourself out

During office hours (9.00am-5.00pm Monday – Friday) you can contact us and if we are in the complex we will come and let you in (you may have to wait a few minutes if we are in the middle of doing something). We often have to leave the complex for business purposes during the day, if we are not in the complex we will happily let you in on our return, we will advise you of the estimated wait time when you call us.

OUTSIDE OFFICE HOURS (before 9.00am and later than 5pm weekdays and all day at weekends & public holidays) there will be a $50 lock-out service fee, payable in cash, before your unit is unlocked. To avoid having to pay this fee PLEASE REMEMBER TO TAKE YOUR KEYS WITH YOU WHEN YOU GO OUT!

Mail & other deliveries

We cannot sign for or accept deliveries on your behalf. Please give clear instructions to mail/courier/delivery companies on how to contact you and what to do if you are not in to receive the delivery. Please instruct them not to contact us.

If you receive mail for old tenants please return to sender (there is a post box just outside the pedestrian entrance), please do not put it into our mail box or the Body Corporate one.

Dishwashers & Fridges

If there is a fridge in your apartment, please only run it within the ‘medium’ temperature range. Running fridges at the ‘coldest’ setting in this climate dramatically shortens the life of the fridge and causes more maintenance problems to occur.

Pets

If the terms of your lease permit you to keep a pet, it is your responsibility to make sure that it does not cause a nuisance to other residents. All pets must be kept in the unit or be accompanied by their owner and restrained on a leash if they are outside in common areas. If your pet fouls anywhere in the complex it is your responsibility to clean up after it. If pet owners fail to take responsibility for their pets in this way the Body Corporate may revoke permission for the pet to stay here.

Noise

There are 80 units here at Clifton Waters and the nature of the buildings means that sound does carry within the complex. A reasonable level of noise is to be expected where high density living occurs, however excessive noise is unacceptable. Please consider others especially when using the pool area and when you are on your balcony. Any excessive noise that disturbs other residents (especially after 9pm) is in breach of both the General Tenancy Agreement & the Body Corporate by laws and may incur a remedy breach notice to be served. Repeat offenders will be served with a Notice to Vacate.

Paying your rent

You have signed a legally binding document in which you have agreed to pay your rent by EFT or direct debit on a specified day of the week, in advance. To avoid us having to chase you up for rental payments we would strongly encourage you to set up a direct debit instruction with your bank. If you fall behind with your rent by a few days, we will send you a reminder. If you are more than 1 week in arrears we will send a remedy breach notice. If rent is still unpaid after this remedy breach you will be sent a notice to vacate. If you are experiencing financial difficulties, or you know that your rent may be late, for whatever reason, PLEASE TALK TO US and let us know. We are happy to be flexible or help work out payment plans, but can’t do this if you don’t talk to us. Being served a remedy breach notice during your tenancy can impact on the references that you will get when you leave here and can be easily avoided if the lines of communication are kept open.

At the end of your tenancy

All our tenants here are on fixed term leases. We will usually contact tenants about 2 months before their lease is due to expire to discuss what their plans are. We may also issue a ‘Notice to Vacate’ at this time on behalf of the unit owner. This notice does not necessarily mean that the owners want you to leave but it is to protect their property as many landlord insurance policies do not cover tenants on periodic rental agreements. If you want to stay on beyond your current lease a new fixed term agreement can be negotiated and signed. If you don’t want to renew your lease you will still be required to give us a minimum 14 days notice of your intention to leave (using an RTA form 12) before the end of your lease.

If for any reason during your tenancy you wish to break lease (leave before the end of the fixed term agreement) you still need to give the same amount of notice and you will be asked to pay a break lease fee, which is equivalent to one week’s rent (this covers the costs to ourselves and the unit owner of finding a new tenant). Under QLD law you are still liable to pay the rent on the unit until a suitable tenant is found or until the end of the lease (whichever is soonest). We will always endeavour to find replacement tenants as quickly as possible, the more notice you are able to give, the better chance we have of finding someone.

We hope your time here at Clifton Waters will be a pleasant one. Please do not hesitate to contact us if you have any issues or concerns.

Useful Vacate Information – Exit Cleaning Checklist

Attention to the following points will assist greatly in obtaining a full Bond refund.

It is a requirement that carpets are professionally cleaned and a copy of the receipts given to Managers. If cleaning is not up to standard (the expected standard is that of a professional cleaner) then a professional will be called in at tenant’s expense. Any delay in new tenants moving will also be the responsibility of the current tenant and rent will be charged until the new tenants can move in, as cleaning etc was not conducted properly.

Bond cleaning of apartment

  1. COOK TOP/ RANGE HOOD
    • Cook top to be cleaned (nothing abrasive)
    • Remove filter from range hood and wash in hot soapy water or soak in Degreaser. Check light in rangehood & replace if globe is blown.
  1. OVEN
    • Clean with oven cleaner making sure grills and trays are grease free
    • Clean oven door/glass including underneath the door. Door can be removed for cleaning.
    • Check the oven light is working & replace globe if required.
  1. KITCHEN
    • All surfaces to be cleaned and washed
    • Clean sink and waste
    • Clean and wipe shelves and drawers
    • Clean and wipe inside pantry
  1. BATHROOMS
    • Shower – scrub tiles and grout and tracks– make sure free of soap and mould stains
    • Glass screens – scrub free of soap stains and wipe off water marks
    • Mirror and basin – wash clean
    • Cupboard and drawers – wash/clean shelves and drawers
    • Towel rails to be wiped clean
  1. TOILETS
    • Scrub and disinfect
    • Clean all outside surfaces of the pedestal and on the floor behind/around the toilet
  1. CEILINGS
    • Remove any cobwebs with a dry dust cloth
    • Dust and clean fans
  1. BLINDS
    • Vertical blinds and tracking system to be cleaned
    • Venetian blinds, each slat to be cleaned individually not just dusted (blinds can be taken down and cleaned outside if required).
  1. LIGHTS
    • Check for blown globes and replace
    • Remove glass covers and clean free of bugs
  1. POWER POINTS, LIGHT SWITCHES & AIR CONDITIONERS
    • Wipe clean of all dirt and grease
    • Make sure batteries in remotes are working. If remotes have been damaged by battery corrosion they will need to be replaced at tenant’s expense.
    • Remove filters from front of A/Cs and hose out. Wipe down front of A/C
  1. FLOORS
    • Tile floors to be swept/vacuumed & washed clean

Tenants to vacuum carpets first then have cleaned:

DO NOT STEAM CLEAN THE CARPETS YOURSELF; CARPETS NEED TO BE CLEANED BY A PROFESSIONAL STEAM CLEANER.

  1. SOFT FURNISHINGS (FURNISHED UNITS ONLY)
    • All chair/lounge cushions/covers to be professionally steam cleaned and receipts given to managers
    • All mattresses to be professionally steam cleaned and receipts given to managers
  1. WARDROBES
    • Mirrored doors to be cleaned free of hand prints and smear marks
    • Shelves to be wiped down
    • Marks on walls inside robes to be removed
  1. LAUNDRY
    • Clean laundry tubs thoroughly
    • Clean inside cupboard
    • Clean any marks off walls
    • Make sure dryer is lint free and wiped clean
  1. WALLS
    • All walls to be free of marks, marks can be removed gently with Gumption and then washed with clean water and dried with a clean cloth
    • Dust and clean all skirting boards
    • Any damage to walls will be required to be fixed by our maintenance staff at the tenant’s expense
  1. PARKING SPACE
    • Car space floor to be free of oil and grease (use Degreaser)
    • Storage cage to be empty and swept clean
  1. WINDOWS AND SCREENS INCLUDING SCREEN DOORS (interior and exterior)
    • Clean all window tracks and sills
    • All windows (where practical), screens and doors to be cleaned
    • Screens to be hosed and brushed down (not just hosed)
  1. LANAI (VERANDA)
    • To be cleaned free of cobwebs
    • Louvre doors to be cleaned inside and out
    • Wet mopped
  1. GENERAL
    • Redirect your mail at post office – and give the managers your new address
    • Notify telephone, electricity companies of your change of address
    • Return all keys to management
    • Apartment will not be considered vacant until all keys are returned and the above cleaning has been completed to a satisfactory standard, otherwise rent will be charged until such time as these items have been resolved and a satisfactory inspection can be completed.

Thank you for your co-operation.

Here is a useful list of recommended of carpet cleaners and vacate cleaners for your assistance. You are of course free to choose anyone.       

  • Matt Morton, James Home Services – 0488 375 693
  • Heidi’s Vacate Cleans – 0401 965 903
  • Quality Cleaning – Jenny – 0437 933 691